LTL Carrier Tracking & Freight Shipping FAQS

To best track your shipment, generally you use the PRO number found on your BOL. With some carriers you use the BOL number itself. If you require assistance with your tracking, we encourage customers to contact the LTL freight company directly for more information. This is generally the most efficient way for businesses to receive support.

LTL freight carrier liability is the maximum reimbursement amount the carrier will pay for a pallet that is lost, stolen, destroyed, or damaged during transit. Each freight shipping carrier establishes its own rates. Rates are divided by whether the product being shipped is 'New' or 'Used'. All products CarePac ships to businesses are considered 'New', even if made from PCR plastics.

Some freight shipping carriers are consolidators who farm out shipments to other carriers. Other times there will be cross-dock, or other service agreements between carriers where one freight shipping carrier supplements the service areas for another carrier. As such your pallet may arrive on a truck with a carrier brand on the trailer which does not match the name on the BOL.

Service days, or "customer service days" are the number of working days the carrier estimated transit days. Service days are an estimate, and it's important to keep in mind that service days are not guaranteed by the carrier. While it varies by carrier, service days do not include pickup or delivery date. So a customer service day of '1 day' means if the skid is picked up on a Monday, it would have one transit day (Tuesday) and it would be delivered to customers on a Wednesday. Shipments to Hawaii, Alaska, Canada, and Mexico can expect extra service days due to how difficult they can be for LTL freight companies to access.

LTL freight service days do not include weekends or holidays. If you're tracking your shipment and it includes a weekend or holiday, skip that date and do not include it in your calculation.

Yes, if you're concerned about the security of your products during transport, supplemental 'full value' insurance is available to businesses of all sizes; rates vary typically $70 - $150 depending on value of the shipment. Of course, if you're shipping to Mexico or Canada these rates may be more expensive. You can select this optional insurance during the check-out process.

Expiration date is the date the LTL quote expires. Most times the quote will be about the same after that date, but during peak holiday season, or due to other unforeseen events like weather events the quote and rate could vary.